Our Fit Guarantee

Our Fit Guarantee is designed to keep your project moving. If you’ve made an honest mistake, like ordering the wrong size handrail or forgetting a part, just let us know.

We’ll work with you to get it sorted quickly, so you can get back to the job with minimal disruption.

If something’s not quite right because of a genuine error:

• Get in touch with our team; let us know what’s happened
  
  
• We'll help identify what you need; whether it’s a different length, a missing component, or an extra bracket
  
  
• We'll send out the missing part ASAP; no judgement, no drama
  

This guarantee is here to support real slip-ups. It's not a returns policy in disguise or a way to change your mind. We simply want to make sure an accidental misstep doesn't knock your project off course.

We trust our customers to use this fairly, and in return, we'll always do our best to make things right.